Delaware Basketball A-Z - University of Delaware Athletics

Delaware Basketball A-Z

Click here for all ticket information, including group experiences, parking, and more

Facility: Bob Carpenter Center Acierno Arena
Radio: 94.7FM WDSD (Men) / 1290 AM Fox Sports Wilmington (Women)
Live Web Streaming & Live Stats: www.BlueHens.com
Live Gameday Updates: @DelawareMBB & @DelawareWBB on X and Instagram
Ticket Office Opens: One hour before tip-off
Parking Lots Open: One and a half hours before tip-off
Doors Open: One hour before tip-off

ADA Information

Accessible Seating
- ADA accessible seating is located in the south stands in the last row of Sections 5-10. You may call the Delaware Ticket Office at (302) 831-2257 to request accessible seating in advance. Availability is limited and is handled on a first-come, first-served basis. Student accessible seating is located at the top of section 3.
Accessible Restrooms
- Accessible restrooms are located throughout the arena concourse.
Accessible General Parking
- Gate A- entrance off Route 896. Fans that present a ADA hangtag will be directed to our ADA parking in front of the Bob Carpenter Center.

Aisle Policy
Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol Policy
Outside alcohol is not permitted inside the Bob Carpenter Center.

Alcohol Sales
There will be alcohol sales at all men's and women's basketball games during the this season.

Animals
Certified service animals or service animals in training are welcome. All other animals are prohibited from the Bob Carpenter Center.

Arena Access
The Bob Carpenter Center opens to the general public and students 1 hour prior to the start of both men and women's basketball games. Doors opening times for all other events taking place at the Bob Carpenter Center are determined on an individual basis.

Arena Address
The Athletic Complex is located at 631 South College Avenue, Newark, DE 19716.

ATM
There is one (1) ATM located in the Bob Carpenter Center lobby.

Bags/Backpacks Policy
All bags/backpacks smaller than 16" x 16" x 8" are permitted into the arena. Bags and containers are subject to inspection by door security prior to entering the facilities. Hard-sided coolers and bags or backpacks with metal frames are not allowed.

Baby Changing Table Stations
Located in Lobby and Northwest Corner of the arena restrooms. There is a family restroom located in the lobby.

Banners and Signs
Banners and Signs are permitted inside Bob Carpenter Center. UD reserves the right to prohibit or require the cessation of any display of a banner or sign that obstructs the view of other guests, obscures arena signage, can be considered an advertisement or is determined to be obscene, vulgar, indecent, inappropriate or derogatory.

Bicycle/Scooter Parking
Bicycle/scooter stands are available for use by guests and are located outside the Bob Carpenter Center north entrance and in front of the Delaware Field House.

Bob Carpenter Club
The Bob Carpenter Club will be open for Delaware Diamonds Society donors and Delaware Basketball Alumni this season. Beverages (including bar service) and snacks will be available for purchase in the Club, and guests can also bring in general concessions into the club for consumption.

Cameras and Camcorders
Still cameras are welcome with no flash. Guests are asked to avoid standing in the aisles while using equipment, obstructing the views of others, or using tripods or monopods. Video and photography of Bob Carpenter Center and performers cannot be used commercially without written permission. We reserve the right to request that guests discontinue taking pictures on facility property.

Children
We offer complimentary admission to children two years of age or younger, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children must be supervised at all times.

Concessions
Concessions are available at all Delaware Basketball games. The number of booths open and available offerings will be determined based on estimated game attendance.

Courtside Club
The Courtside Club is an elevated viewing experience that puts fans directly in front of the action. Located directly on the floor near the Blue Hens bench, groups can experience Delaware Basketball in a new way while enjoying exclusive drink and food options. For more information or to reserve your spot, visit BlueHens.com/CourtsideClub today!

Containers/Outside Beverages
No outside beverages are permitted. Guests with disabilities may bring factory sealed plastic or paper containers that contain liquids required for medical reasons into the facilities and families with infants may bring in appropriate formula/food. Fans are allowed to bring in one sealed/unopened bottle of water to the Bob Carpenter Center

Compliments, Complaints, & Comments
Guests with compliments, complaints, or comments may share it in person at the Guest Service kiosk located at the top of Section 1. Written feedback may be shared via our guest service email at Bluehensguestservices@udel.edu

Corporate Sponsorships/Advertising/Tabling Opportunities
For more information regarding corporate partnerships, please contact Delaware Sports Properties at:
Delaware Sports Properties
Bob Carpenter Center
631 S. College Ave
Newark, DE 19716
302-831-2847
Daniel.ammon@delawaresportsproperties.com

Digital Ticketing
Delaware Athletics has moved to a digital ticketing system. Please click here for more information. We highly suggest adding your tickets to your mobile wallet before attending the game to avoid entry delays and spotty cellular service in the stadium on gamedays.

For those fans who do not have access to a smartphone and require a print-at-home or physical ticket, please click here to connect with the Delaware Ticket Office.

Elevator
There is elevator access located in the lobby of the Bob Carpenter Center.

Emergency Contact
In the event of an emergency while attending the Bob Carpenter Center; please call the University of Delaware Police Department at 302-831-2222

Emergency Evacuation Procedures
If there is ever a time where patrons must evacuate the BCC, proper evacuation procedure and locations will be communicated over the PA system and video board.

Entry
Only guests with valid tickets or credentials are permitted into the venue. The BCC has a no re-admittance policy, which means that once you leave the arena, you will not be permitted to re-enter without having a new ticket.

Evolv Weapons Detection Units
All guests, staff, and volunteers are required to walk through the Evolv Weapons Detection Unit outside each guest entrance. Any illegal contraband is subject to be seized by CSC Security and University of Delaware Police as they see fit.

Please note the following:

Please do not remove any personal items from your pockets.
Keep moving forward.
Do not stop unless instructed by CSC security staff.

For more information regarding this new safety feature, watch this video here.

Family Restroom
There is one (1) gender neutral family restroom located on the lobby level of the Bob Carpenter Center.

First Aid
Emergency first-aid (ambulance service) is available at the southeast corner of the arena. Contact the nearest usher or public safety officer to request medical attention.

Food and Beverage
There is no outside food or beverage allowed in the BCC.

Future Hens Club & Baby Blue's Ballers
Membership for the 2024-2025 Future Hens Club, presented by YMCA Delaware, can be purchased here.The Future Hens Club is open to all Blue Hens fans ages 12 and under. Members will receive an official membership card, a membership giveaway pack mailed right to your door which includes the official Future Hens Club t-shirt, coupons for sweet treats, sticker sheets, bookmarks & more! The membership also comes with free admission to all Delaware Basketball games.
Additionally, University of Delaware Faculty/Staff members and Alumni are eligible for $5 off one membership. Click here to access that offer. (Verification of faculty/staff and alumni status will be completed once the membership is purchased).

Join our new Baby Blue's Baller Club, a $10 add-on to the Future Hens Club granting members an all-access pass to the Delaware Women's Basketball program! Perks include exclusive behind-the-scenes access on gameday, giveaways, and special events put on by the program. Follow the prompts to join Baby Blue's Baller Club once you have registered for the Future Hens Club.

Game Times/Dates
All game times and dates are subject to change.

Guest Behavioral Guidelines
We are committed to creating a safe, comfortable and enjoyable arena experience for all guests. Fans exhibiting inappropriate behavior (i.e. using foul or abusive language, making abusive gestures or appearing intoxicated) are subject to ejection from the arena. Repeat offenses will result in the loss of season ticket privileges. If you observe a problem, please contact an usher or public safety officer immediately. To assist with this endeavor, guests are asked to abide by the following Behavioral Guidelines:

Guests should not take any action that inhibits the progress of any game or event.
Guests should avoid clothing that could potentially distract other guests or diminish the ability of other guests to enjoy any game or event.
Guests should avoid the use of foul, racist, sexist, abusive language and refrain from making any obscene gestures.
Guests should refrain from any display of inappropriate affection in a public setting.
Guests are required to sit only in their ticketed locations and to present their ticket when requested.
Only authorized individuals may enter the playing surface and other restricted areas and guests must refrain from entering such areas without proper authorization.
Guests should follow all local, state, or federal laws and will follow the instructions of event staff.

Guest Relations
Fans may visit our Guest Relations kiosk in the arena, on the West concourse above Section 1. Both will open one hour prior to tipoff and remain open through the conclusion of the game. Guests are invited to stop by this area for general information, solutions and helpful service.

Language
Guests may enjoy the arena experience free from foul, threatening, vulgar, abusive, racist, sexist, language or obscene gestures. Fans exhibiting inappropriate behavior (i.e. using foul or abusive language, making abusive gestures or appearing intoxicated) are subject to ejection from the arena. Repeat offenses will result in the loss of season ticket privileges. If you observe a problem, please contact an usher or public safety officer immediately.

Laser Pointers
Laser pointers are not permitted.

Lost and Found
Lost and found service is maintained at the Guest Relations kiosk at the top of Section 1. Articles that are found should be turned over to an usher or brought to this location.

Lost Children / People
A guest who has become separated from his or her party should proceed to the Guest Relations Kiosk above Section 1.

Merchandise
Blue Hens merchandise from the UD Bookstore will be available to be purchased at all Delaware Basketball games this season above Section 2.

Noise Making Devices
Musical instruments or any type of noise-making device are prohibited inside the BCC, even if purchased on-site at the University.

On Court-Access
Only authorized and properly credentialed personnel will be permitted on the Bob Carpenter Center floor before, during, or after a game. Any unauthorized person going onto the floor will be removed from the arena and subject to arrest.

Paging
The public address system may not be used for paging guests. In the event of a medical emergency or special circumstance, consideration will be given to using a general page.

Parking
Gold Lot Front Row Reserved is located in the first two drive lanes of the Bob Carpenter Center parking lot. Parking passes can be purchased on a season basis or in advance of game day (if available). Parking is not available to be purchased on-site. General Parking is free for all fans.

Postponed Events
In the event of a postponed or canceled event, guests are advised to check the website at www.BlueHens.com, email, social media handles, or Blue Hens media affiliates for further information.

Prohibited Athletic Equipment
For the safety of all patrons, the throwing of basketballs, beach balls, baseballs, Frisbees, or any other objects is prohibited inside athletic venues. Large inflatable objects are also prohibited.

Prohibited Items
For the comfort and safety of all, the following items are not permitted in the Bob Carpenter Center:

Noisemakers	Video Cameras	Large Bags
Alcoholic Beverages	Animals	Coolers/ice chests/thermoses
Footballs/ Athletic Equipment	Bottles/cans	Outside food or drink
Open Containers	Backpacks	Weapons/firearms

UD reserves the right to inspect and remove any packages and containers. All persons are subject to search, which includes clothing, jackets, bags and purses. The arena will not be responsible for items left at any of the entry doors. Fans should return restricted articles to their vehicle.

Promotions*
All promotions for the current season can be found here. *All Delaware Basketball promotions are subject to change

Radio Coverage
Men's Basketball is 94.7FM WDSD
Women's Basketball is FOX SPORTS 1290/1410 WDOV

Resale of Tickets
SeatGeek is the Official Ticket Marketplace of Delaware Athletics. Fans can easily list tickets for sale by using My Account. The resale of tickets on arena grounds is strictly prohibited.

Restrooms
Restrooms are located at the corners of the arena. ADA restrooms are located in the main lobby and on the arena concourse. Family Restrooms are located in the main lobby and in the southeast corner of the concourse.

Smoking / Tobacco-Free Policy
The University of Delaware has a tobacco-free policy applicable to all members of the University community on all University grounds, including the Bob Carpenter Center, parking lot, and surrounding areas which are University property. This includes all tobacco products such as all types' e-cigarettes and chewing tobacco. For details, visit www.udel.edu.

Solicitation & Distribution of Literature
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, political posters, stickers or any other written, printed and/or painted material, without written permission from UD Athletics.

Strollers
We welcome guests with strollers, however they are not permitted to be in the stands. Strollers may be checked-in at the Guest Relations kiosk at the top of Section 1.

Team Guests
Delaware and visiting team guests will pick up their ticket at the table in the Bob Carpenter Center lobby. A photo I.D. is required to receive complimentary admission. All guests must complete the UD Daily Health Screening and provide proof of vaccination or negative test within 72 hours. Please plan to arrive early. Doors open one-hour prior to tip-off.

Ticketing
A ticket for admission is needed for all persons ages 3 and older. To purchase tickets or manage your ticketing account, please visit BlueHens.com/tickets. Any fans needing assistance should contact the Delaware Ticket Office prior to game day. On game days, patrons needing assistance should visit the ticket windows located next to the main entrance of the Bob Carpenter Center.

UD Students
Students are required to reserve tickets in advance through the online student ticketing portal. Detailed ticket information, including dates when students can reserve tickets for games will be communicated through The Cockpit emails, social media, and on BlueHens.com.

Ushers
Arena ushers serve the needs of the fans. Contact the nearest usher to request medical assistance or to register complaints about objectionable behavior.

Website
Visit our website at www.BlueHens.com for up-to-date information, to purchase tickets or donate to the Blue Hens in support of student-athlete scholarships.

Web Streaming
Links to stream all home basketball games are available on BlueHens.com. Streaming is available through Flo Sports and a subscription is required.

Will Call
Any tickets held at Will Call can be picked up at the ticket office windows located next to the main entrance of the Bob Carpenter Center. Photo ID is required when picking up tickets.

BCC 2023 Updated Map