University of Delaware Athletics
Student-Athlete Injury Secondary Insurance
University of Delaware Health and Injury Insurance Policies and Procedures:
Insurance Letter to Blue Hens Parents and Families (PDF)
Student-Athlete Health Insurance Policies & Procedures (PDF)
- Verify Primary Insurance Has Processed:
- Ensure that your primary insurance has processed each bill
- If not, contact your insurance provider to update details
- Note: The University of Delaware cannot cover any balance if primary insurance delays due to late filing.
- Gather Required Documents:
- After your primary insurance company processes your claim, gather all bills with remaining balances along with the Explanation of Benefit Forms (EOBs) showing that each bill has been processed.
- The EOB is a statement from your primary insurance company outlining payments made, remaining balances and reason codes for any denied payments.
- Submission of Medical Bills
- Â Email the medical bills with a remaining balance and the EOB to the athletic department business office (athl-businessoffice@udel.edu) for submission to our secondary insurance provider.
- Follow-Up:
- For questions about claims submitted to UD Athletic Department’s secondary insurance company, please contact A-G Specialty Insurance  Customer Service via phone (610) 933-0800 or email  customerservice@agadm.com.
Contact Information
| Coordination of Medical Care | Insurance Policies and Procedures | Secondary Insurance Claims |
| Sports Medicine | Athletics Business Office | AG Administrators |
| sportsmed@udel.edu | athl-businessoffice@udel.edu | customerservice@agadm.com |
| (610) 933-0800 |
