Spring 2021 Football A - Z - University of Delaware Athletics

ADA-Handicap Information

Accessible Entrances
- All west-side gates at Delaware Stadium are accessible, however the southwest gate closest to the Bob Carpenter Center is the ideal gate for entry for patrons who have accessible seating.
Accessible Seating
- Handicap accessible seating is located in the south end zone (in front of the general admission section). You may call the Delaware Ticket Office at (302) 831-2257 to request accessible seating in advance. Availability is limited and is handled on a first-come, first-served basis.
Accessible Restrooms
- Accessible restrooms are located on the north, east, and west concourses.
Accessible General Parking
- Gate F- entrance off Route 4. You may call the Delaware Ticket Office at (302) 831-8181 to request a handicap parking pass in advance or show your placard to parking attendant game day.

Advance Tickets
Guests can purchase tickets to upcoming events via www.BlueHens.com/tickets, No tickets will be sold at ticket windows on game day. Ticket windows will be open until the end of the first half for customer service.

Aisle Policy
Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol
Outside alcohol is not permitted inside Delaware Stadium. See below for information on beer sales inside the stadium.

Animals
Certified service animals or service animals in training are welcome. All other animals are prohibited from Delaware Stadium.

Baby Changing Table Stations
Located in the east women's restroom along with the men's and women's restrooms in the north end zone and west concourse. There is also a family restroom located on the west concourse. Please see the Guest Service booth, located in the southeast corner, for more information.

Bags/Backpacks Policy
Bags smaller than 16" x 16" x 8" are permitted into the stadium. Backpacks are prohibited in Delaware Stadium. Bags and containers are subject to inspection by gate security prior to entering the facilities. Hard-sided coolers and bags with metal frames are not allowed.

The Barn
Due to COVID-19 restrictions and for the health and safety of all of our guests, The Barn will not be open during the Spring 2021 Football season.

Beer Sales (Inside Delaware Stadium)
Beer sales are available inside Delaware Stadium to all fans over the age of 21 with valid photo ID. The stand is located in the southeast corner and select west concession areas of Delaware Stadium. Alcohol service will conclude at the start of the fourth quarter.

Bicycle Parking
Bicycle stands are available for use by guests and are located on the Bob Carpenter Center plaza.

Bob Carpenter Club
Due to COVID-19 related restrictions and for the health and safety of all of our guests, the Bob Carpenter Club, usually accessible to Delaware Diamonds Society members, will be closed during the spring 2021 Football season.

Cameras and Camcorders
Still cameras are welcome. Guests are asked to avoid standing in the aisles while using equipment, obstructing the views of others, or using tripods or monopods. Video and photography of Delaware Stadium and performers cannot be used commercially without written permission. We reserve the right to request that guests discontinue taking pictures on facility property.

Cellular Phones
Guests are welcome to use cellular phones provided their use does not disturb other guests. We encourage you to tweet and instagram @UDBlueHens and @DelawareFootball throughout your gameday experience using #BlueHens.

Children
We offer complimentary admission to children two years of age or younger, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children must be supervised at all times.

Concessions
Due to the COVID-19 pandemic, concessions are not available during the Spring 2021 Football seasons. Fans can bring in one sealed, non-alcoholic beverage and snacks in a clear plastic bag.

Drones
You need approval before flying a drone or other unmanned aircraft system on university property. The use of any property owned, leased, licensed or otherwise controlled by the University, including, but not limited to, any "air rights" recognized by federal or state law, to operate any Unmanned Aircraft Systems ("UAS"), commonly referred to as "unmanned aerial vehicles" or drones, as well as any small unmanned aircraft, poses inherent health, security and privacy risks to the University community. The University does permit the operation of UAS within the strict guidelines of the UAS policy and following the approval of a UAS Application (PDF).
Please click the link for more information: http://www1.udel.edu/safety/policies/uas.html

Elevator
An elevator will be located in the southwest corner of the stadium for those with ADA seating in the west stands. There is also an elevator located in the Whitney Athletic Center with restricted access for club seat holders.

Emergency Contact
In the event of an emergency while attending Delaware Stadium, please call the University of Delaware on-site Command Post at 302-831-8181.

Emergency Evacuation Procedures
If there is ever a time where patrons must evacuate Delaware Stadium, proper evacuation procedures and locations will be communicated over the PA system and video board. Please be alert. Event staff will assist in directing fans to the correct areas of evacuation when deemed necessary. All patrons will be asked to return to their vehicles during this time.

Entry
Only guests with valid tickets or credentials are permitted into the venue. Delaware Stadium has a no re-admittance policy, which means that once you leave the stadium, you will not be permitted to re-enter without having a new ticket.

Face Coverings
Face coverings/masks are required at all times in Delaware Stadium, Whitney Athletic Center, and Bob Carpenter Center. The only exception is if you are actively eating or drinking in your designated seat. If a patron does not follow the University policy of wearing a face covering at all times they will be given a warning by staff. If that same patron is approached again for not abiding by the University policy, they will be removed from the event. If they are removed, their ticket privileges will be revoked for all University of Delaware Athletics events for the remainder of the 2020-21 season.

Fan Zone (presented by Anchor Buick GMC)
Due to COVID-19 restrictions and for the health and safety of all of our guests, we will not host the Anchor Buick GMC Fan Zone during the spring 2021 Football season.

First Aid
Emergency first-aid (ambulance service) is available at the southeast corner of the stadium. Contact the nearest usher or public safety officer to request medical attention.

Game Times/Dates
All game times and dates are subject to change. Refunds will not be made because of game time and/or date changes. Visit www.BlueHens.com for the most up-to-date information.

Gate Opening
Stadium gates open for admittance 90 minutes prior to kickoff.

Guest Behavioral Guidelines
We are committed to creating a safe, comfortable and enjoyable stadium experience for all guests. Fans exhibiting inappropriate behavior (i.e. using foul or abusive language, making abusive gestures or appearing intoxicated) are subject to ejection from the stadium. Repeat offenses will result in the loss of season ticket privileges. If you observe a problem, please contact an usher or public safety officer immediately. To assist with this endeavor, guests are asked to abide by the following Behavioral Guidelines:

Guests should not take any action that inhibits the progress of any game or event.
Guests should avoid the use of foul, racist, sexist, abusive language and refrain from making any obscene gestures.
Guests should refrain from any display of inappropriate affection in a public setting.
Guests are required to sit only in their ticketed locations and to present their ticket when requested.
Only authorized individuals may enter the playing field and other restricted areas, and guests must refrain from entering such areas without proper authorization.
Guests should follow all local, state, or federal laws and will follow the instructions of event staff.
Guests are required to wear a face covering at all times except when they are eating/drinking in a designated seat. Failure to comply will result in removal from the stadium and potential loss of season ticket privileges.

Guest Feedback
We value our guests' opinions on a variety of subjects and issues. Throughout the season guests can express their opinion by emailing us at BlueHensGuestServices@udel.edu or by visiting one of our Guest Service booths on game day.

Guest Services
Guests are invited to stop by a Guest Services booth for general information, solutions, lost and found, and helpful service.

Hospitality Village
Due to COVID-19 restrictions, Blue Hens Hospitality Village will not be open during the spring 2021 Football season.

Language
Guests may enjoy the stadium experience free from foul, threatening, vulgar, abusive, racist, and/or sexist language and obscene gestures. Fans exhibiting inappropriate behavior (i.e. using foul or abusive language, making abusive gestures or appearing intoxicated) are subject to ejection from the stadium. Repeat offenses will result in the loss of season ticket privileges. If you observe a problem, please contact an usher or public safety officer immediately.

Laser Pointers
Laser pointers are not permitted.

Lost and Found
Lost and found service is maintained at the Guest Service booth on the east side of the stadium inside the main gate. Articles that are found should be turned over to an usher or brought to this location.

Lost Children / People
A guest who has become separated from his or her party should proceed to the Guest Services booth in the ~~east concourse~~ southwest corner or contact the nearest usher.

Noise Making Devices
Musical instruments or any type of noise-making device are prohibited inside Delaware Stadium, even if purchased on-site at the University.

Outside Food or Beverages
Because of the concessions stands being closed, fans may bring in one sealed, non-alcoholic beverage and snacks in a clear, plastic bag.

Paging
The public address system may not be used for paging guests. In the event of a medical emergency or special circumstance, consideration will be given to using a general page.

Parking
Tailgating will not be permitted in University of Delaware parking lots for the spring 2021 Football season. Once the game begins, fans need to enter the stadium or leave the property. Patrons are NOT permitted to save spaces for friends that are arriving later. Patrons are NOT permitted to park in driveways, exits or fire lanes. All parking must be in designated spaces as directed by the parking lot staff. Tents, awnings, and other set ups are not to be erected, as tailgating is prohibited for the spring 2021 season. Failure to comply could result is loss of ticket and parking privileges.

Permitted Items

One (1) sealed, non-alcoholic beverage
Snacks in a clear plastic bag

Small bags

Cameras

Noisemakers

Video Cameras

Large Bags

Alcoholic Beverages

Animals

Coolers/ice chests/thermoses

Footballs/ Athletic Equipment

Strollers

Banner/ Signs

Open Containers

Bottles/cans

Weapons/firearms

Umbrellas

Backpacks

UD reserves the right to inspect and remove any packages and containers. All persons are subject to search, which includes clothing, jackets, bags and purses. The stadium will not be responsible for items left at any of the entry gates. Fans should return restricted articles to their vehicle.

Radio Coverage
Delaware Football games are carried live on 94.7FM WDSD and 91.3FM WVUD

Recruits/High School Coaches
Recruits will pick up their tickets in the Bob Carpenter Center ticket office beginning 90 minutes prior to kick-off. 30 minutes prior to kick-off, recruits must visit the designated tent to the left of the Bob Carpenter Center Ticket Office. Visiting high school coaches will pick up their tickets and enter at the same location. A photo ID is required to receive a complimentary ticket. Tickets are stubbed and immediate entrance to the stadium is required. Gates opens two hours prior to kick-off. Please plan to arrive early to avoid lines.

Replacement Tickets
Fans may access and reissue their tickets by visiting bluehens.com/myaccount. On game days, fans may visit any ticket window for assistance.

Resale of Tickets
Resale of tickets on stadium grounds is strictly prohibited.

Restrooms
Restrooms are available throughout the stadium on the west, east, and north sides.

Smoking / Tobacco-Free Policy
Effective 8/1/14 the University of Delaware has implemented a tobacco-free policy applicable to all members of the University community. This includes all tobacco products such as all types of e-cigarettes and chewing tobacco. For details, visit www.udel.edu.

Solicitation & Distribution of Literature
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, political posters, stickers or any other written, printed and/or painted material, without written permission from UD Athletics.

Stadium Address
The Athletic Complex is located at 625 South College Avenue, Newark, DE 19716.

Strollers
We welcome guests with strollers, however they are not permitted to be in the stands. Strollers may be left at the Guest Service booth located at the ~~east main gate~~ southwest gate. We are not responsible for lost or stolen property.

Tailgating
Tailgating is prohibited for the spring 2021 season for the health and safety of all guests.

Tickets
A ticket for admission is needed for all persons ages 3 and older. The Delaware Ticket Office is located in the Bob Carpenter Center, 631 S. College Ave. Phone: (302) 831-2257. Email: athletics-tix@udel.edu. Online: www.bluehens.com/tickets. The Bob Carpenter Center Ticket Office will be open for customer service prior to kick-off and remain open until the end of half time. An additional ticket office is located on the northwest side of the stadium.

UD Students
The Cockpit seating section is free and open to all UD students. It is located in the north end zone. All students must reserve their ticket in advance at bluehens.com/student.

Umbrellas
Umbrellas are not permitted inside Delaware Stadium. Ponchos are recommended during an event held during inclement weather.

Ushers
Stadium ushers serve the needs of the fans. Contact the nearest usher to request medical assistance or to register complaints about objectionable behavior.

Vaping
Vaping and e-cigarettes are prohibited in Delaware Stadium and all other athletic venues.

Water Bottles
Fans are allowed to bring in one (1) sealed/unopened bottle of water per person to Delaware Stadium. All other outside food and beverages are prohibited.

Website
Visit our website at www.BlueHens.com for up-to-date information and to purchase tickets.

Webstreaming
Links to stream all home football games are available on BlueHens.com and Flosports.com.

Whitney Athletic Center Stadium Club Access
Whitney Athletic Center Stadium Club is accessible to Delaware Stadium Club seat ticket holders. Capacity will be limited based on state and University regulations.

Will Call
General Will Call is located at the Delaware Ticket Office at the Bob Carpenter Center. The ticket office will open four hours prior to kick-off on gamedays, please arrive as early as possible to avoid long lines.